![]() ![]() If you discover any unauthorized charges were made to your account while it was out of your hands, let us know so we can investigate the issue. This can be your Gmail address, your Google Workspace email address, your recovery phone. If you are locked out of your Google account or you forgot your username or password for an old account, follow our account recovery process to regain access. Once we've recovered your account, we can revert your Summoner name back to what you previously had. Enter the email address or phone number you use to sign in to Google. Here are some other ways we can help you get back on your feet once your account is safely in your hands. If your account was compromised, recovery may only be the first step. Follow the instructions for help getting back in to your account. For help signing in to your free account, see Can’t sign in to Google Account. Instead, it’s a free Google Account that you can manage yourself. Your account isn’t associated with a company, school, or organization. Permanently banned accounts cannot be recovered. If you cant sign in to your Google Account in Gmail, Google Drive, Google Play, or elsewhere, select the issue that most closely applies to you. If the account you want help with ends in, no administrator manages your account. Sometimes, it's not you-it's us! Check the Server Status for your game of choice before writing in if you're confident in your credentials. Mistyped Or Incorrect Account InformationĬapslock isn't just a great way to get banned for yelling at your teammates it's also awesome at messing up your credentials! Double check that you're entering the correct information, especially if you own multiple accounts. Here are a few common issues to consider first. Having trouble logging in doesn't necessarily mean you need to recover your account. ![]() The Trello team cannot change the email address associated with your account.The Account Recovery Tool is the fastest way to get your account back, but if it doesn't work for any reason, Submit a Ticket and we'll get you sorted. They might say how they changed jobs and no longer use and could we please change the email for them. On Android, go to Settings > Google > Manage your Google Account > Security > Password > Forgot password, then choose a recovery method. To regain access to your account, youll need to verify your identity by providing a scan or photo of a government-issued identity document. Why can't you change my email address?įor security reasons, we cannot change the email address associated with your account. If we were allowed to change your email address, this would expose your account to "social hacking." Social hacking is when someone pretending to be you sends us an email asking us to change the email address associated with your account, thus giving the hacker control of your account.įor example, let's say your name is Robert Jones and your work email is Someone could create a fake email address, e.g. Your best bet is to contact your former employer directly and ask if they can help you reclaim your Trello account by temporarily re-opening your old email account. This can also happen if you delete your email account.įor security reasons, we are not able to change the email address on your account (see below). This happens sometimes when you change jobs and aren't using your work email anymore. You may no longer have access to the email address associated with your account. If you're using the password reset form, but not receiving the emails, please see Not receiving confirmation emails or password reset emails. You are not receiving password reset emails and no longer have access to the original email address you used to access Trello, you may not be able to recover your account if you forget your password. If you change jobs, graduate from college, etc. NOTE: If your account was created via Google log-in, you will also be able to recover your Trello account by logging in via your Google account.īecause these are the only two methods to verify your account, it is critically important that you keep your email address up to date. You own the email address associated with your account and can recover your password at. You know the email (or username) and password of your account and can log in at. We have only two ways to verify that you are the owner of your account: ![]() We'll address each scenario individually. However, sometimes things can get a bit complicated. Using the above link should take care of most cases where you can't access your account. If your email address is not associated with an existing Trello account, we'll let you know after you submit the form. ![]()
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